Once payment is received please allow anywhere from up 7-21 business days for your order to be made. Depending on the amount of orders ahead of yours it can be quicker or it can take longer. Every single piece us hand made, link by link once your order is placed!
All domestic orders within the US include free complimentary shipping!
All orders are shipped with USPS standard shipping.
Estimated delivery time is within 3-7 business day (after being shipped) for US orders and 5-14 business days for orders outside the country.
There is an option on my website in the MISC. section where you can pay for your order to be made ahead of everyone else's (express production) and there are also priority shipping options available there too.
**DOUBLE CHECK YOUR ADDRESS**
I ship to the address I am provided and I am not responsible if your package gets lost or is sent back to me. Customer will have to pay for additional shipping if package has to be shipped back.
I am not responsible for missing/lost or stolen packages. Refunds are not given for lost or stolen packages. There is an option in the MISC. section to insure your package!
If in the rare occurrence that a package does get lost in the mail or gets stolen - please message me so we can fix this issue together!
OUT OF COUNTRY ORDERS, DUTY AND CUSTOMS FEES & SHIPPING COSTS
Once base shipping is paid to get package into buyers country any duty, customs/VAT or handling fees are the responsibility of the receiver. Fees vary from country to country and I cannot predict what your fees may cost.
Shipping to Canda typically cost $10 USD unless it is expedited. Shipping everywhere else internationally typically cost $14 USD unless it is expedited.
If package is returned due to not paying customs fees buyer will have to pay shipping fees again if they still want their package.
I accept major credit cards and paypal via my website.
If I know you personally I am open to payment via Venmo, Cash App or real cash money.
I am always open to doing custom orders and making the perfect unique item for you! Just send me an email via the contact link on my website with your idea, we can talk about our options and once I receive payment for the custom order I will start on it asap!
**I do not get started on any custom orders until a payment has been made first. Thank you for understanding!
I will gladly fix up any of your old pieces no matter how long ago you purchased them, at no charge! If you need anything fixed or replaced, just send me and email! (broken clasps, broken rings, tarnished rings, etc.)
RETURNS & EXCHANGES
Because of every item being hand made and that this is a small (one person run) business, refunds will not be accepted for any orders at this time, unless item is received damaged.
If you have an allergic reaction to your piece please contact me asap about what your options are.
If you are not happy with your purchase and would like to do an exchange, please contact me within 48 hours of receiving your order.
Please note that the following conditions apply:
- You are responsible for paying to return the item and paying the cost of shipping for the exchanged item, unless the item you received is damaged.
- The item should be returned in good condition, well protected and if possible in its original packaging.
- Once the original item is received, exchange will be shipped out. Any remaining balances will be paid/refunded at the time of exchange.
Any missing, incorrect or damaged items:
Please contact me within 24 hours of receiving your package, I will gladly cover any returning fees and send you a replacement.
In the case where the item arrived broken or damaged, you can:
- Send it back to me and get a refund (shipping at my own charge)
- Send it back and get a replacement (shipping at my own charge)
- Send it back for an exchange (shipping at my own charge)
**If your piece has damage from wear and tear over time please contact me and I will gladly replace any broken/tarnished parts!
A BIT ABOUT THE MATERIALS I USE
What is the difference between stainless steel and aluminum? Which do you recommend?
For jewelry it really depends on personal preference. If you like a more lightweight piece I'd recommend aluminum but if you prefer your jewelry to have some weight to it I'd recommend stainless steel.
Aluminum is much more malleable and stainless steel will almost never be able to be pulled apart. If you're looking for a piece that will last through lots of wear and tear I'd recommend stainless steel, but if you normally take good care of your jewelry and are more on the careful side aluminum would work too.
They are both body safe and can be worn in the shower or swimming and won't rust or tarnish and don't need much upkeep.
Most of my pieces are made from your choice of stainless steel or aluminum. All hardware is made from stainless steel parts unless otherwise specified. (o rings, etc.) Other pieces that are made from anodized aluminum or plated brass will specify in the description of the piece.
If you have an allergy to any materials don't hesitate to ask any questions about what your piece is made of, just to be safe!
Some people's skin can have a reaction to aluminum causing slight temporary discoloration on the skin (it can looks dark/dirty) don't worry this is not an allergic reaction! This discoloration is just caused by the PH balance in some peoples skin & this can usually be solved by washing the area with soap and water and washing your piece. If the discoloration still continues after you've tried this, I recommend re-ordering your piece in stainless steel. This discoloration has nothing to do with the metal being inferior, it is simply just the way your skin reacts to this metal.
Stainless steel may contain small traces of nickel, if you have a high nickel allergy please keep this in mind.
Both stainless steel and aluminum will not rust, tarnish or corrode. They can both be worn in water and are both considered hypoallergenic.
I try my best to use hypoallergenic materials, I will never use any materials made of nickel or lead or any materials that are not body safe.